Patient Portal Update · Summer 2025

We are upgrading
your care experience.

WestWind Wellness Clinic is transitioning to Valant EHR, a behavioral-health-specific platform. Your new patient portal is called MYIO, and it is designed to make connecting with your care team simpler and more secure than ever before.

Explore MYIO See the Timeline

A platform built for behavioral health.

Our previous system, AdvancedMD, was a general-purpose medical platform. It served us well in our early days, but as WestWind has grown to three locations with over eleven clinicians, we need tools designed specifically for behavioral health — for how we chart, how we schedule, and how we connect with the people we serve.

Valant EHR was built from the ground up for mental health and substance use practices. That means better tools for our clinicians, and a smoother, more intuitive experience for you.

This change is an investment in the quality and consistency of your care.

🏥

Built for Behavioral Health

Valant is designed exclusively for mental health practices, not adapted from general medicine software.

📈

Supports Our Growth

As we expand across three locations, we need a unified system that keeps care consistent for every client.

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Enhanced Security

HIPAA-compliant infrastructure with modern encryption keeps your health information protected.

🤝

Better for You

A cleaner portal, easier scheduling, and streamlined communication between you and your clinician.

MYIO patient portal app on a smartphone
Powered by MYIO

Meet MYIO.

MYIO is the patient-facing app built on the Valant platform. Think of it as your personal connection point with WestWind — a secure, mobile-friendly space where your care lives.

You will receive an invitation to create your MYIO account by email this summer. Setup takes just a few minutes, and our team is here to help if you have any trouble getting started.

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Mobile-Friendly Portal Access your account from your phone, tablet, or computer — no app download required.
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Appointment Requests Request, view, and manage your upcoming appointments directly through MYIO.
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Digital Intake & Forms Complete consent forms, intake paperwork, and check-ins securely online before your visit.
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Secure Messaging Send and receive messages with your care team through a HIPAA-compliant inbox.
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Document Access View and download your clinical documents, treatment summaries, and receipts.
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Telehealth Ready Join secure video sessions directly through MYIO — no third-party apps needed.
Learn More About MYIO →

The transition timeline.

We have been planning this transition carefully to ensure it is as seamless as possible for you. Here is where things stand and what to expect in the weeks ahead. Your care is uninterrupted at every stage.

✓
Completed
System Selected
Valant EHR chosen after a thorough evaluation of behavioral-health-specific platforms.
⟳
In Progress
Data Migration
Your records, history, and account information are being transferred securely to Valant.
→
Coming Soon
Portal Invitations
Watch your email for your personal invitation to create your MYIO account — no action needed until then.
4
June 30, 2025
Full Go-Live
MYIO becomes your active portal. The previous AdvancedMD portal retires at this point.

What changes — and what does not.

We want to be transparent about exactly what this transition means for your day-to-day experience at WestWind.

✨

What is New

Improvements you will notice right away

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New Patient Portal: MYIO Your portal login changes from AdvancedMD to MYIO. You will receive a new invitation link by email.
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Improved Online Scheduling Requesting and managing appointments is faster and more intuitive in MYIO.
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Digital Forms Before Your Visit Complete intake and consent forms at home before your appointment — no paperwork at the front desk.
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Secure In-Portal Messaging A dedicated, HIPAA-compliant inbox for communicating with your clinician and our admin team.
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Integrated Telehealth Video sessions launch directly within MYIO — no separate Zoom or third-party link required.
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What Stays the Same

The things that matter most are not changing

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Your Clinician You keep the same therapist. This transition does not affect your therapeutic relationship in any way.
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Your Appointments All existing scheduled appointments carry over. Nothing is cancelled or rescheduled due to this change.
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Your Records Your clinical history, treatment notes, and documents are migrated to the new system securely.
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Your Insurance & Billing Insurance acceptance and billing processes remain the same. No action is needed on your part.
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How to Reach Us Our phone numbers, email addresses, and office locations are all unchanged.
Common Questions

Questions & Answers

Do I need to do anything right now? ↓

No. You do not need to take any action at this time. Your appointments continue as normal, and your care is completely unaffected. When your MYIO account is ready, we will send you an invitation by email with simple setup instructions.

Will I lose my appointment history or clinical records? ↓

No. Your records are being migrated to Valant as part of this transition. Clinical notes, treatment history, and intake documents will be preserved. If you have questions about specific documents, please contact us directly.

What happens to my current AdvancedMD portal login? ↓

The AdvancedMD patient portal will be retired on June 30, 2025. After that date, it will no longer be accessible. If there are documents or records in your current portal that you want to save, we encourage you to download them before the June 30 deadline. Reach out to our office and we can assist you.

How do I set up my MYIO account? ↓

Once your account is ready, you will receive an email invitation from MYIO. Click the link in the email, create a password, and follow the setup steps. The process takes about five minutes. If you do not receive an invitation or have trouble logging in, call or email our office and we will sort it out with you.

Is MYIO secure? Who can see my information? ↓

Yes. MYIO is built on HIPAA-compliant infrastructure. Your health information is encrypted in transit and at rest. Only you and your authorized care team at WestWind can access your records. Valant is a healthcare-specific platform and is held to the same federal privacy standards as any other component of your care.

Will my insurance coverage change? ↓

No. This is a back-end technology change. It has no effect on which insurance plans we accept, how your claims are submitted, or how you are billed. If you have questions about your specific coverage, please reach out to our billing team.

I am not very tech-savvy. Will I be able to use this? ↓

Absolutely. MYIO was designed to be simple and accessible. If you need help, you can always call us and our front office team will walk you through it step by step. You can also continue scheduling and communicating by phone exactly as you do today — MYIO is a tool to make things easier, not a requirement to access care.

Who can I contact with questions about the transition? ↓

Reach out to us at any time. You can call your nearest office, email us at info@westwindclinic.com, or use the contact form on our website. We are happy to answer any questions and help you get set up when the time comes.

"Your care continues without interruption."

This transition is happening behind the scenes so your experience at WestWind stays consistent. The same clinicians, the same locations, the same commitment to your well-being. We are simply building a better foundation to serve you.

Contact Us

Still have questions?

Our team is happy to walk you through anything about the transition.

Find Your Location Email Us
Scheduling Update

We are upgrading our
patient portal to MYIO.

Online scheduling is transitioning this summer. In the meantime, the easiest way to book is to email our scheduling team directly.

✉️
Email Scheduling
scheduling@westwindclinic.com
→
📱
Learn About MYIO
Find out what is changing and what to expect
→

You can also reach us by phone at your nearest location.
Your care continues without interruption during this transition.